Every journey begins with a detailed consultation, conducted in person, via video call, or over the phone. This conversation allows us to gain a clear understanding of your financial position, objectives, and any specific requirements, forming the foundation for a tailored lending solution.

Following our initial discussion, you’ll receive access to a secure client portal containing a digital Fact Finder and a personalised checklist. This streamlined process ensures the safe and efficient upload of all required documentation.

With your financial details and documentation in place, we’ll undertake a comprehensive analysis to identify the most suitable lenders and products. You’ll be presented with a clear, strategic recommendation aligned with your goals.

Once a preferred lender and product are selected, we will prepare your credit proposal and all necessary documentation for electronic signing. Then we manage the full submission process, liaising directly with the lender to ensure a smooth path to approval.

We will coordinate closely with all relevant parties, including your real estate agent, buyer’s agent, lender, and conveyancer to manage the settlement process. Our focus is on ensuring every document is completed accurately and timelines are met without issue.

Arc’s service doesn’t end at settlement. We remain available for ongoing support, loan reviews, rate reduction requests and future lending needs. Whether you're refinancing, upgrading, or seeking guidance down the line, Arc is here as your long-term lending partner.